In Emergency Medical Services (EMS), the dispatch process is a critical component that ensures timely and efficient response to emergencies. The process begins when a call is placed to an emergency number, such as 911 in the United States. The dispatcher, a vital link in the chain of emergency care, answers the call and quickly determines the nature and severity of the emergency.

Assessment and Triage

Upon receiving the call, the dispatcher engages in a process known as ‘call-taking’. They ask the caller a series of targeted questions to assess the situation and categorize the emergency’s severity. This phase is crucial as it determines the priority of the response and the type of resources that need to be deployed.

Resource Allocation

Based on the information received, the dispatcher decides which resources to send to the scene. This could include an ambulance, fire services, or even specialized units like search and rescue teams. Dispatchers use sophisticated computer systems to locate the nearest and most appropriate resources.

Pre-Arrival Instructions

While the emergency teams are on their way, dispatchers often provide vital pre-arrival instructions to the caller. This can include medical advice on how to care for the patient or safety instructions to protect the caller and others from danger.

Communication with Emergency Teams

Throughout the emergency, dispatchers maintain open lines of communication with the deployed units, providing updates and additional information as it becomes available. This continuous flow of information helps improve the effectiveness and safety of the responding teams.

The EMS dispatch process is a complex, dynamic system that plays an essential role in providing immediate care to those in need. It requires skilled professionals who are capable of making rapid, informed decisions under pressure.