The warranty policy for RAM automotive navigation products outlines the coverage and limitations for repairs and replacements.

Warranty Coverage

• Duration of Warranty: Most RAM navigation products typically come with a warranty period of 1 to 2 years from the date of purchase.
• Product Defects: Covers manufacturing defects and malfunctions not caused by misuse or external damage.
• Repair and Replacement: RAM may choose to repair the product or replace it with a similar model at their discretion.

Exclusions

• Accidental Damage: The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
• Wear and Tear: Normal wear and tear items are excluded from warranty coverage.
• Customer Modifications: Any modifications made by the customer will void the warranty.

Claims Process

1. Contact Support: Customers should contact RAM customer service with proof of purchase.
2. Documentation: Provide all necessary documentation, including images if applicable.
3. Return Authorization: If applicable, obtain a return authorization number for the return shipment.
4. Shipping: Customers may be responsible for shipping costs when returning the product.

Satisfaction and Refund Policy

• Satisfaction Guarantee: Some products may come with a satisfaction guarantee, allowing returns within a specified period.
• Refund Process: Refunds are typically processed after receiving and inspecting the returned item.

Statistical Overview of Warranty Usage

Mind Map of Warranty Policy

• Warranty Policy
  • Coverage
    • Duration
    • Product Defects
    • Repair and Replacement
  • Exclusions
    • Accidental Damage
    • Wear and Tear
    • Customer Modifications
  • Claims Process
    • Contact Support
    • Documentation
    • Return Authorization
    • Shipping Costs

Frequently Asked Questions

• How long is the warranty period? 1 to 2 years, depending on the product.
• What should I do if my product is defective? Contact customer service with your proof of purchase.
• Are accidental damages covered? No, accidental damages are not covered by the warranty.
• Can I return modified products? No, modified products will void the warranty.