Choosing the right moving company can make all the difference in your relocation experience. Here are some critical questions to consider before making your decision.

1. What services do you offer?

• Local moving
• Long-distance moving
• International moving
• Packing and unpacking services
• Storage options

2. Are you licensed and insured?

Verify that the company has the required licenses and insurance to operate legally. Ask for their DOT number (for interstate moves) and proof of insurance.

3. What are your rates?

• Is it a flat rate or based on an hourly wage?
• Are there any additional fees for mileage, fuel, or tolls?
• What are the payment options?

4. Do you provide a written estimate?

A reputable company should offer a detailed written estimate after assessing your moving needs. This can prevent unexpected costs on moving day.

5. What is your cancellation policy?

• Is there a fee for canceling an arrangement?
• How much notice do you require for cancellation?

6. Can you provide references?

Ask for references from previous customers. This can give you insight into the company’s reliability and professionalism.

7. How do you handle items that require special care?

• Are there additional charges for heavy or valuable items?
• What precautions do you take for fragile items?

8. What is your policy regarding lost or damaged items?

• What steps do you take to prevent damage?
• What compensation will I receive if items are lost or damaged?

9. How do you train your employees?

Understanding how the company trains its staff can give you confidence in their ability to handle your belongings with care.

10. What is the estimated timeline for the move?

• When will the moving truck arrive?
• How long do you expect the entire process to take?

Statistical Overview of Moving Company Questions

Mind Map of Key Questions

• Moving Company Questions
  • Services Offered
    • Local
    • International
  • Licensing & Insurance
  • Rates & Fees
  • Written Estimate
  • Cancellation Policy
  • References
  • Special Care Items
  • Lost/Damaged Items Policy
  • Employee Training
  • Timeline